Repeat Prescriptions Dwyran Dispensary
If the doctor decides you need regular medication these items will be added to your repeat prescription list.
Most prescriptions are for a 28 days supply
You will be given a repeat prescription request slip.
Plan ahead!
It is your responsibility to ensure you have a sufficient supply of repeat medications. This is especially true during weekends and public holidays. We only offer a 'while you wait' service for acute medication. Make sure you check your medicine supply regularly.
Ordering repeat prescriptions:
- Order from your phone or device using the NHS Wales App
- Post your repeat slip in the letter box on the front door
- Post your request to the surgery (allow 10 days)
If you haven’t got or have mislaid your repeat slip write your name, date of birth, contact telephone number and list the items you require on a piece of paper.
We do not take requests for repeat prescriptions over the telephone - the potential for mistakes is too high. Please do not request repeat prescription items when consulting your doctor or nurse as it takes up valuable surgery time, detracting from active patient care.
Your medications will be ready to collect 5 working days from when you requested it. For example if a request slip is placed in the letterbox in the surgery on Monday, it will be ready to collect on the following Monday.
- Requests by NHS Wales App Saturday or Sunday will be processed Monday so collect the following Monday
- Requests by NHS Wales App on a public holiday will need an extra day
The dispensary is open from 8 am to 6.00 pm Monday Tuesday Thursday Friday and 8 am to 2pm on Wednesday. We do not prepare repeat medications outside these hours. We do not have staff working Saturday, Sunday or public holidays.
Try and collect your repeat prescriptions between 11.30 am and 2.30 pm to avoid the busiest times.
If you have a medication queries you can phone the dispensary after 10.30am You do not need to phone to ask if your medication is ready if you have allowed 5 working days. We will let you know if we are having a problem getting your medication from our suppliers and if there is a delay.
If you have made a genuine mistake and have run out of medication we will always try and help. As a rule we only offer a 'while you wait' service for acute medication. When the surgery is closed you will need to contact a pharmacy for a supply under the Emergency Medicines Service or you can contact the out-of-hours GP service.
Our staff
Please be assured our staff are following practice procedures. They are here to help you. Please ask if you have any queries about your medications or the repeat prescribing process.
Remember!
Medicines are expensive for the NHS. Please only order the items you need.
Remember to order items earlier when there is a public holiday especially at Easter and Christmas. The packaging/branding of drugs will vary from time to time although the medication will be the same as prescribed.
If you are on repeat medication please ensure you attend the review with the doctor annually or sooner as agreed under your treatment programme.
- Take your medicine exactly as the doctor prescribed
- Finish the course, unless the doctor tells you otherwise
- Read the label carefully, and make sure you understand the instructions on the package before you leave the dispensary
- Keep medicines out of the reach of children
- Do not share your medicines with other members of your family or friends
- Do not take or save old medicines; return them to us for disposal.
Most people have no or few side effects from their medicine. However, if you feel that your medicine is causing you unusual effects see the doctor.
What happens when a hospital doctor changes your medication?
From an outpatients appointment. The hospital doctor will write to the surgery if there are any changes to be made to your medication. The surgery will phone you when the doctor has reviewed the letter and the medication is ready for you to collect. Sometimes the hospital doctor will give you a ‘Non-urgent prescribing request’ to bring to the surgery within 7 days. We need 48 hours to get this new medication ready for you, we will tell you at the time.
On discharge from hospital. The hospital ward clerk will send a discharge notification to the surgery advising us what medications you have been given to come home and any changes to your repeat medication. When you need more you can either request a repeat slip and tick the items you need or write your name, date of birth, contact telephone number and list the items you require on a piece of paper.
Problem occur if the hospital has changed your medication and we have not yet been informed. Sometimes discharge information and outpatient letters do not arrive as quickly as we would like!
If you are unsure or need guidance please phone the dispensary. We are here to help you.